Return policy

Return eligibility

To be eligible, the item must be in the exact condition you received it: unused and in its original packaging. Returns are accepted for the following reasons:

• Wrong color received

• Wrong size received

If the product is defective or damaged, please provide photographic evidence of its condition to our after-sales service: Contact@couturella.fr

Right of withdrawal

You have a period of 14 days from delivery to return a purchased product to us.

Exceptions to the return policy

In addition to the above conditions, size errors do not entitle you to free returns if:

• you did not contact us for confirmation before purchase;

• you did not consult the size guide available on the product page.

In these cases, the refund will not be accepted. Other situations not eligible for free returns (subject to evaluation and may incur fees charged to the customer):

• Product deterioration caused during delivery

• Product shrinkage due to washing

• Product damaged upon receipt

• Loss or theft of the product

• Size error independent of COUTURELLA

Please carefully check the condition and specifications of the product before requesting a return.

Return procedure

To initiate a return, send:

1. your receipt or proof of purchase;

2. a clear photo showing the product defect.

Once approved, we will provide you with detailed instructions for the return.

Return insurance

We recommend using a shipping service with tracking or purchasing insurance from the carrier. COUTURELLA is not responsible for items not received.

Refunds

After receiving and inspecting the returned item, we will inform you by email of the status of your refund. If approved, it will be processed within 5 business days to your original payment method.

If you do not see the refund after this period:

1. first check your bank account;

2. then contact your bank and the issuer of your card;

3. if necessary, write to us.

Contact

For any questions about a return or refund, write to us at: Contact@couturella.fr