Mermaid Dress – Sculpting Elegance

Main material :

95% polyester, 5% elastane – for a fluid drape, a soft touch, and comfortable fit with a hint of stretch.

Overview :

• Tie straps at the shoulders for a personalized fit and gentle support
  
• Delicate lace insert at the waist to shape the silhouette and subtly reveal the skin
  
• Straight fall, slightly draped at the hips for a slender and refined effect
  
• Top with integrated bodysuit for optimal support all day or evening
  
• Noble and warm shade that enhances all skin tones
  

Fitted cut at the bust and waist, slightly flared towards the bottom

Model information:

• The model is approximately 1.70m tall
• She is wearing size S

• Hand wash cold with similar colors
  
• Do not bleach
  
• Dry flat
  
• Iron at a maximum temperature of 110°C / 230°F
  
• Do not dry clean
  

Shipping – Couturella

At Couturella, we do our best to ensure each order reaches you as quickly as possible, while guaranteeing careful and secure handling.

Estimated delivery times:

• France: 5 to 7 business days

• Belgium: 5 to 8 business days

• Switzerland: 6 to 9 business days

• International: 7 to 15 business days (depending on the country and delivery method)

Important note: During periods of high demand (promotional offers, exclusive launches, etc.), a slight delay may occur. We thank you in advance for your patience and understanding.

Order processing:
Each order undergoes a manual verification to ensure:

• The validity of the payment

• The absence of fraudulent behavior

This process was implemented following numerous chargeback attempts by dishonest customers.
Couturella takes the security of its transactions very seriously, for the benefit of all its customers.

International shipping available
We now ship to many countries around the world, including:
United States, Canada, Australia, United Kingdom, Germany, Finland, Sweden, Norway, Poland, Czech Republic, Japan, Romania, Italy… and more.

Return eligibility

To be eligible, the item must be in the exact condition you received it: unused and in its original packaging. Returns are accepted for the following reasons:

• Wrong color received

• Wrong size received

If the product is defective or damaged, please provide photographic evidence of its condition to our after-sales service: Contact@couturella.fr

Right of withdrawal

You have a period of 14 days from delivery to return a purchased product to us.

Exceptions to the return policy

In addition to the above conditions, size errors do not entitle you to free returns if:

• you did not contact us for confirmation before purchase;

• you did not consult the size guide available on the product page.

In these cases, the refund will not be accepted. Other situations not eligible for free returns (subject to evaluation and may incur fees charged to the customer):

• Product deterioration caused during delivery

• Product shrinkage due to washing

• Product damaged upon receipt

• Loss or theft of the product

• Size error independent of COUTURELLA

Please carefully check the condition and specifications of the product before requesting a return.

Return procedure

To initiate a return, send:

1. your receipt or proof of purchase;

2. a clear photo showing the product defect.

Once approved, we will provide you with detailed instructions for the return.

Return insurance

We recommend using a shipping service with tracking or purchasing insurance from the carrier. COUTURELLA is not responsible for items not received.

Refunds

After receiving and inspecting the returned item, we will inform you by email of the status of your refund. If approved, it will be processed within 5 business days to your original payment method.

If you do not see the refund after this period:

1. first check your bank account;

2. then contact your bank and the issuer of your card;

3. if necessary, write to us.

Contact

For any questions about a return or refund, write to us at: Contact@couturella.fr